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All deliveries from Les Brünettes to consumers are subject to these General Terms and Conditions (GTC).
A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor their independent professional activity.
The purchase contract is concluded with Les Brünettes, owner: Herbolzheimer, Pellegrini, Neigel, Brousset GbR, Bachstraße 133, 22083 Hamburg, VAT ID: DE 286/175/275
3.1. The presentation of the products in the online shop is not a legally binding offer, but only an invitation to order.
3.2. By clicking the button [Buy/order with costs] you place a binding order of the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.
4.1. If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.
4.2. If you as a consumer make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return shipment.
4.3. In all other respects, the right of revocation is governed by the provisions which are set out in detail in the following
You have the right to cancel this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us [name of the entrepreneur, address and, if available, telephone number, fax number and e-mail address] by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory. You may also fill out and submit the sample revocation form or other clear declaration electronically on our website (insert Internet address). If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to us or to (if applicable, the name and address of the person authorised by you to receive the goods must be inserted here). The time limit shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.
– End of the cancellation policy –
5.1. The prices stated on the product pages include the statutory value added tax and other price components.
5.2. In addition to the indicated prices we charge shipping costs for the delivery. These are clearly indicated on the product pages, in the shopping cart system and on the order page.
6.1. The delivery takes place only within Germany, Europe and selected international countries with Deutsche Post / DHL.
6.2. The delivery time is up to 7 working days. Shipments outside of Germany deviate from this.
The payment will be made in advance. We deliver the goods after receipt of payment.
The goods remain our property until full payment.
The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available under the following link: http://ec.europa.eu/consumers/odr. We are prepared to settle disputes with consumers to participate in dispute resolution proceedings before a consumer arbitration board or are obliged to do so in accordance with XXX (indicate the legal norm or contractual agreement). The competent consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtungs e.V., Strasburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to settle the aforementioned disputes, we will participate in dispute settlement proceedings before this body.
Alternatively:
The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available under the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.